Terms and Conditions Geng Cuci — Complete Guide for All Members

Welcome to geng cuci, the leading online gaming platform for Malaysian players. These terms and conditions ("Agreement") govern your use of the website, mobile app, and all services provided by geng cuci ("Platform").

By accessing or using our Platform in any way, including but not limited to browsing the website, registering an account, making a deposit, playing games, or interacting with any feature of the Platform, you hereby acknowledge that you have read, understood, and agree to be fully bound by these terms and conditions.

If you do not agree with any part of these terms, you are not permitted to use the Geng Cuci Platform. We recommend you keep a copy of this document for future reference.

To register and use the geng cuci Platform, you must meet all of the following eligibility requirements:

• At least 18 years old on the date of registration.
• Being a Malaysian citizen or permanent resident domiciled in Malaysia.
• Not currently prohibited from using online gambling services by any relevant authority.
• Having full legal capacity to enter into binding contracts.
• Never had an account closed at geng cuci due to a prior terms violation.

Geng Cuci reserves the right to request proof of age and identity at any time. If you are unable to verify your eligibility, your account will be suspended until verification is complete. It is entirely your responsibility to ensure you meet all eligibility requirements before registering.

Geng Cuci strictly prohibits underage individuals from using this platform. If we determine that a user is underage, the account will be closed immediately and all funds will be disposed of in accordance with procedures set by the relevant authorities.

Each individual is only permitted to hold one (1) account at geng cuci. Owning more than one account, whether directly or indirectly, is a serious violation of these terms and will result in the closure of all associated accounts and forfeiture of any remaining balances.

During registration, you are required to provide true, accurate, and current information, including:

• Full name as shown on your official identification document.
• National identification number (MyKad) or valid passport number.
• An active and reachable email address.
• An active Malaysian mobile phone number.
• Accurate date of birth.

You are solely responsible for keeping your password and account login details confidential. Geng Cuci will not be held liable for any losses resulting from unauthorized access to your account due to your own negligence. Please notify our support team immediately if you suspect your account has been accessed by an unauthorized party.

The Know Your Customer (KYC) process is mandatory for all members. You may be asked to submit a copy of your identification card, a recent utility bill, or other relevant documents as proof of identity and address. Withdrawals will not be processed until KYC verification is complete.

Geng Cuci supports a range of local Malaysia payment methods for the convenience of our members. All deposits are processed securely using 256-bit SSL encryption.

Supported deposit methods include:

• FPX bank transfer (all major Malaysian banks)
• Touch 'n Go eWallet
• GrabPay
• Boost eWallet
• Maybank2u, CIMB Clicks, RHB Now, Hong Leong Connect, and all other major banks

The minimum deposit amount is RM 30 per transaction. No maximum deposit limit is set; however, deposits exceeding a certain threshold may require additional verification before being credited to your account. All deposited funds must be used for gaming purposes and not for money laundering or any other illegal activity.

Any attempt to deposit funds via unauthorized methods or using third-party payment information will result in account suspension pending further investigation.

Geng Cuci is committed to processing all valid withdrawals promptly and transparently. Please familiarize yourself with the following withdrawal rules and procedures:

• The minimum withdrawal amount is RM 50 per transaction.
• Withdrawals will be processed within 1 to 3 business days after the application has been received and verified.
• Withdrawals will only be processed to the same payment method used for the original deposit, or to a bank account held in the account owner's name.
• All withdrawals exceeding RM 500 require full KYC verification before processing.
• Geng Cuci reserves the right to limit or suspend withdrawals for accounts that are under investigation.

Before making your first withdrawal, ensure that your registered bank account details are accurate and up to date. geng cuci is not liable for any withdrawal delays or failures caused by incorrect bank information provided by the member.

Funds derived from bonuses are subject to specified wagering requirements and cannot be withdrawn until those requirements are fully met. Any attempt to withdraw bonus funds before the requirements are fulfilled will result in the cancellation of that bonus.

Geng Cuci offers a variety of bonuses and promotions to our members as a token of appreciation for your loyalty. All bonuses and promotions are subject to the specific terms and conditions stated at the time of the offer, in addition to the following general rules:

• Each bonus has wagering requirement (rollover) that must be met before any bonus funds or associated wins can be withdrawn.
• The welcome bonus is only available to new members who have not previously registered with Geng Cuci.
• Each promotion has expiry date respectively. Bonuses not used within the stipulated period will expire automatically.
• Geng Cuci reserves the right to withdraw, cancel, or modify any bonus or promotion at any time without prior notice.
• Using multiple accounts to obtain bonuses is prohibited and will result in cancellation of all bonuses and account closure.
• Geng Cuci reserves the right to impose betting limits on certain games during active bonus use.

All games offered at geng cuci use a Random Number Generator (RNG) system that has been independently verified and audited to ensure complete fairness and randomness. The outcome of all games is final and cannot be disputed.

Specific rules for each game are stated within the game interface itself. You are responsible for understanding the rules of any game you choose before you start. geng cuci is not liable for any losses arising from a failure to understand the game rules.

In the event of a technical disruption during a game session, geng cuci will endeavor to resolve the situation fairly based on system records. In cases where system records cannot determine the outcome conclusively, geng cuci reserves the right to void the round in question and return the bet to the player.

• The minimum and maximum bets for each game are as stated in the game interface.
• Wins are credited to your account automatically after each round is completed.
• Geng Cuci reserves the right to withhold winnings payments suspected to have arisen from technical errors or system manipulation.
• Any winnings resulting from system errors or software defects are not payable and will be voided.

Geng Cuci has zero tolerance for any form of fraud, manipulation, or unethical behavior. The following activities are strictly prohibited and will result in immediate action, including account closure and forfeiture of funds:

• Registering more than one account or using another person's identity.
• Using automation software, bots, scripts, or third-party tools to play or interact with the Platform.
• Colluding with other players to manipulate game outcomes.
• Exploiting software errors, bugs, or system vulnerabilities to gain an unfair advantage.
• Reversing deposits after playing (chargeback fraud).
• Using the Platform for money laundering or any other illegal financial activity.
• Abusing the bonus or promotion system in ways that were not intended.
• Threatening, harassing, or abusing geng cuci staff or other members.

Geng Cuci continuously monitors all account activity using advanced fraud detection systems. Any suspicious activity will be investigated and appropriate action taken without delay.

Geng Cuci reserves the right to suspend, restrict, or close any account at any time for the following reasons:

• Violation of any part of these terms and conditions.
• Suspected fraud, money laundering, or other illegal activities.
• Failure to submit the requested identity verification documents.
• Requests from the relevant authorities.
• Account inactive for more than 12 consecutive months.

You also have the right to close your own account at any time by contacting our support team. Prior to closure, all outstanding bonus wagering requirements will be forfeited. Any valid balance remaining in your account will be returned to you once the verification process is complete, subject to no pending claims or investigations.

Members whose accounts have been closed due to terms violations are not eligible to reopen their account or re-register without written approval from Geng Cuci management.

To the extent permitted by applicable Malaysian law, geng cuci, its directors, staff, partners, and agents shall not be liable for:

• Any indirect, consequential, or punitive losses or damages arising from use of the Platform.
• Service disruptions caused by factors beyond our control, such as internet outages, power failures, or natural disasters.
• Losses resulting from unauthorized access to your account caused by your own negligence.
• Game outcomes resulting from a misunderstanding of the game rules.
• Any losses related to third-party services linked from our Platform.

The geng cuci Platform is provided "as is" without any express or implied warranties. You use this Platform at your own risk and are solely responsible for your gaming decisions.

Geng Cuci cares about your privacy and the protection of your personal data. The collection, use, and protection of your personal data is governed by our Privacy Policy, which forms part of this agreement.

By using the Geng Cuci Platform, you consent to the processing of your personal data as described in Privacy Policy us. We comply with Malaysia's Personal Data Protection Act 2010 (PDPA) in all aspects of customer data management.

• Your personal data is used solely for account management, transaction processing, and service improvement purposes.
• We will not sell, transfer, or disclose your personal data to third parties without your consent, except where required by law.
• You have the right to access, correct, or request deletion of your personal data by contacting our support team.

Geng Cuci reserves the right to modify, add, or amend any part of these terms and conditions at any time at our sole discretion. Any material changes will be communicated to members via their registered email or through a clearly displayed notice on our Platform.

Continued use of the Platform after any amendment to the terms means you have accepted and agreed to those changes. If you do not agree with the amended terms, you must stop using the Platform and close your account.

The last updated date of this document will always be displayed at the top of this page. We recommend you check this page periodically to ensure you are always aware of the latest terms governing your use of the geng cuci Platform.

If you have any questions, concerns, or complaints regarding these terms and conditions or your use of the geng cuci Platform, our support team is available to assist you at any time.

You can reach us via:

• Live Chat: Available 24 hours a day, 7 days a week through our Platform.
• Email: [email protected]
• Communication Language: Malay and English.

Our support team consists of trained and experienced local Malaysian staff. We are committed to responding to every inquiry as quickly as possible, typically within two minutes via live chat.

For account-related inquiries, please include your account number and identification details to expedite the support process. All information shared with our support team will be fully protected in accordance with geng cuci's privacy policy.