Logging in to your Geng Cuci account is straightforward. Enter your username or registered phone number along with your password, then click the Login button. If you're on a new device, a 6-digit OTP code will be sent to your phone for additional verification. The entire process takes less than three seconds.
Click the "Forgot password?" link on the login page. Enter the Malaysia phone number you used when registering. An OTP code will be sent within seconds. Use the code to verify your identity and set a new password. The entire process takes less than two minutes.
Make sure the phone number you entered matches the one used during registration. Also check for network disruptions or whether your phone is in airplane mode. OTP codes typically arrive within 30 seconds. If the issue persists, try requesting a new code or contact our Live Chat support team.
Geng Cuci uses 256-bit SSL encryption to protect all data in transit, including when you're on public WiFi. However, we recommend enabling two-factor authentication (2FA) for an extra layer of security, especially when using public networks.
Yes, you can check the "Remember me" option when logging in to keep your session active on your personal device. However, we recommend against using this feature on shared devices or public computers
to keep your account secure.
Your login session remains active as long as you are using the platform. If you are inactive for 30 minutes, the system will automatically log you out as a security measure. You can adjust the session timeout setting on your account settings page.